PRIVACY POLICY

Effective Date: March 19, 2026

1. Introduction

Sly Transportation Services LLC ("SLY RIDES", "we", "us", or "our") operates the website www.slytrans.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information.

By using our website or services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following personal information when you submit a rental application or booking inquiry:

• Identity information: Full name, date of birth
• Contact information: Email address, phone number
• Address information: Street address, city, state, ZIP code
• Driver information: Driver's license number, license state, license expiration date, license photo
• Vehicle preferences: Desired vehicle, rental start/end dates
• Payment information: Processed securely by Stripe — we do not store card numbers on our servers
• Communications: Messages you send through our contact form

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, and pages visited, through standard web server logs.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm rental reservations
• Verify driver eligibility and identity
• Send booking confirmation emails and reservation summaries
• Send SMS notifications related to your booking (where provided)
• Respond to customer inquiries and support requests
• Comply with legal obligations and enforce our rental terms
• Improve our website and services

4. Third-Party Services

We use trusted third-party service providers to operate our business. These providers may receive your information only as necessary to perform services on our behalf:

• Stripe — Payment processing. Your payment card data is submitted directly to Stripe and is governed by Stripe's Privacy Policy.
• Email provider (SMTP) — Delivery of booking confirmation and notification emails.
• TextMagic — SMS notifications. Governed by TextMagic's Privacy Policy.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Reservation records are typically retained for a minimum of three (3) years.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the personal data we have collected about you.
• Right to Delete: You may request deletion of your personal data, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information, so there is no opt-out needed for sales.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at info@slytrans.com or call (213) 916-6606.

8. Cookies

Our website may use session cookies or local storage to maintain your browsing session. We do not use tracking cookies or serve third-party advertising cookies. You can disable cookies in your browser settings, though some functionality may be affected.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@slytrans.com
• Phone: (213) 916-6606
• Address: Los Angeles, CA

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